Measuring the Impact of Victim Services
To continue to advance the victim services field, victim service providers (VSPs) must move from measuring outputs to outcomes, from anecdote to evidence in demonstrating the impact of their programs on victims’ lives. RTI’s Victim Outcome and Satisfaction Survey and platform for administration is a significant step propelling that advancement. The objective of the project is to develop and validate a trauma-informed, low-burden survey instrument and methodology that victims service providers can use to measure victim perceptions of the quality of services and the extent to which services and referrals effectively addressed their needs. RTI’s open-source, freely available, customizable survey application Tangerine® is being used for survey administration, data collection, and easy back-end data visualization and export.