Listening to Our Clients So We Can Deliver a Great User Experience
Listening to our clients and stakeholders is a key element of how we deliver high-quality work and achieve our mission. That’s why we established the Client Listening Program (CLP).
The Voice of the Client
RTI’s CLP improves our clients’ experience by letting us step back from the day-to-day work and ask for client feedback throughout the life of the project. These conversations help us better understand how it is to work with us from the client’s perspective, looking at what is working well, and where we need to do better. By actively listening and following up, we gain valuable insights into a client’s needs, which in turn allows us to deliver a better overall experience.
The Client Listening Program
The CLP format offers a safe and simple venue for clients to provide RTI project leaders with insights that help us improve the quality of products and services as projects progress and support successful outcomes for all. RTI’s Client Listening Program establishes a framework for timely feedback, course correction and learning.