You talk about many leadership opportunities and success in your book. In your view, what makes a great and effective leader?
I was fortunate during my career that I had some outstanding mentors who supported me, who were role models in terms of leadership style, and gave me some extraordinary career opportunities.
I have tried to be a student of leadership, and overall, I’ve always strived to be a decisive servant leader, an effective communicator, listener and delegator.
I believe that we grow most by challenging ourselves, by stepping out of our comfort zone. One should take calculated risks, because tremendous personal growth and resilience will come from such an effort.
Second, one of the most important things in life is building positive relationships. Whether it is in the realm of politics, diplomacy, or business, real change is achieved through such relationships.
Further, I have always believed that America’s multiracial and multiethnic diversity is one of our great strengths, and so it’s crucial that we seek ways to pursue diversity across all organizations. For example, the more diversity you bring into the “C-suite” of the foreign policy agencies—where the highest-ranking senior executives work—the larger the cadre of people who have a different perspective on the world and how we should interact in it, resulting in a better-informed dialogue and policymaking capability.
What advice would you give to someone just starting out in their career looking to go into public service?
First, do the research, and gain an understanding of the mission and scope of the organization where you’re looking to work. Once you’re inside the organization, learn your job. Aim to excel. Be purposeful about that. You need to plan to have a diverse set of experiences in your career, which may mean volunteering for those jobs that are perhaps not the most exciting, but important to the mission. Be curious, try to understand and appreciate your colleagues’ jobs, across the organization. Also, seek out mentors (both formal and informal) to help you advance in your career, so develop broad networks inside and outside of the organization ... it’s an essential part of a successful career.
And, most importantly, embrace Failure. No one likes to fail or plans to fail in their job. But it happens!
Bob Gates, who has been one of America’s most distinguished leaders over the past three decades (including as Secretary of Defense, Director of the CIA, President of Texas A&M University, and President of the Boy Scouts of America) provided a valuable lesson in his book, A Passion for Leadership: “If a leader hasn’t experienced failure, then his education is incomplete.”
So, embrace failure. Use it as a platform for learning and growing. Often what appears to be a major career setback can often lead to significant career opportunities, and I’ve seen this in both my career and with my colleagues.
You mentioned that the key to the recurring theme in your life of “opportunities suddenly appearing before you at the perfect time” was focusing on forming and nurturing meaningful relationships. Are there any relationships that you feel were especially nurturing to you as a young person just starting out?
My first boss in the Peace Corps was Henry Reynolds. I describe him in my book as a renaissance man: “an educator, a scuba diving instructor, a social worker, a jazz aficionado, and then an amazing Peace Corps executive.” I knew him as a decisive and supportive supervisor who gave me opportunities to learn and to grow. He celebrated my successes and worked with me to deal with the inevitable challenges that one faces in tough situations.
I also need to mention my first boss at USAID in the Honduran mission, Tony Cauterucci. He was a servant leader before that became a thing. The key lessons, including respect for our partners, both American and Honduran, decisive decision making, rational risk taking and providing clear guidance to your team…all this I observed while working for Tony, and this style of management has been the cornerstone of my leadership style throughout my career. He was an exceptional leader, and I consider myself fortunate to have started my USAID career in his office.