Jana Hertz manages a large governance portfolio, including the Knowledge Sector Initiative project focused on the knowledge-to-policy cycle in Indonesia. She also provides strategic direction on governance and civic engagement and publishes on key governance issues such as local capacity development and social accountability. Most recently she co-edited the book, Governance and service delivery: The practical application of social accountability across sectors for RTI Press. Previously Ms. Hertz was the Deputy Chief of Party for the Kinerja governance and public service delivery program in Indonesia. She designed the public service delivery model in the Kinerja program documents and provided technical direction and oversight for the extensive field operations. Prior to joining RTI, she was the Deputy Program Manager for World Bank’s Decentralization Support Facility, where she managed the development and implementation of complex decentralization work plans addressing issues of fiscal decentralization, public service delivery, governance reform, planning, and performance measurement with the Ministry of Home Affairs, National Development Planning Agency, Ministry of Finance, and three multilateral and six bilateral development partners.
Ms. Hertz has over 18 years of experience working in Indonesia on knowledge-to-policy, public service delivery, social accountability, civil society strengthening, and decentralization. She has developed strong relationships with multiple donors and stakeholders at local and national government levels.