Patient-centered communication (PCC) is essential to providing high-quality, patient-centered care. Standard measures are needed to be able to consistently and accurately measure how well health professionals communicate with their patients. To address this need, RTI International and the University of North Carolina at Chapel Hill developed a comprehensive, publicly available instrument: Patient-Centered Communication in Cancer Care (PCC-Ca). The instrument is available in both a long form (36 items) and a short form (six items) and is easy to score. The PCC-Ca was validated with a colorectal cancer patient population.
The purpose of the measure is to assess PCC in six core domains: 1) exchanging information, 2) making decisions, 3) fostering healing relationships, 4) enabling patient self-management, 5) managing uncertainty, and 6) responding to emotions. Researchers and practitioners can use the PCC-Ca for surveillance, quality monitoring, assessment, and intervention evaluation.
Download the PCC-Ca Instrument and User Guide
We thank you for your interest in the PCC-Ca. Please complete the brief form below to access the PCC-Ca and user guide. This information helps us learn about who is interested in the instrument and expected use.