• Article

Survey analysis of patient experience using a practice-linked PHR for type 2 diabetes mellitus

Patient experience was assessed by survey as part of a large, randomized controlled trial of a secure, practice-linked personal health record called Patient Gateway at Partners HealthCare in Boston, MA. The subjects were patients with Type 2 diabetes who prepared for their upcoming primary care visit using a previsit electronic journal. The journal generated a diabetes care plan using patient chart information and patient responses to questions in preparation for a scheduled office visit. Review of 37 surveys revealed that a diabetes care plan took 5-9 minutes (modal) to be created by the patient and helped many patients to feel more prepared for their visit (60%) and give more accurate information to their provider (53%). Study limitations included small numbers of survey participants and a bias toward white, better educated patients with better controlled diabetes. Nevertheless, the electronic journal is a promising tool for visit preparation and process improvement

Citation

Wald, J., Grant, R. W., Schnipper, J. L., Gandhi, T. K., Poon, E. G., Businger, A. C., ... Middleton, B. (2009). Survey analysis of patient experience using a practice-linked PHR for type 2 diabetes mellitus. AMIA Annual Symposium Proceedings, 2009, 678-682.