• Article

A cluster evaluation of Navy quality of life programs

The objective of this study was to describe a program evaluation system that can be applied to a wide range of quality of life (QOL) programs in the Navy—specific enough to capture the variability of several QOL programs with sufficient consistency across programs to facilitate multi-program comparisons. Evaluation measures were designed specifically for each program consisting of a core set of items that evaluated how well each program affected program-specific outcomes, general QOL program outcomes, and organizational outcomes (i.e. overall QOL, readiness, and retention plans). Surveys were administered at 13 QOL programs in three US Navy Fleet concentration areas: Southern California, Norfolk Virginia, and Yokosuka Japan. Program evaluation surveys were distributed to program patrons at the point of service for a 6-month period (n 10,765). Analyses and results examining general QOL program outcomes and organizational outcomes are presented. Advantages, limitations, implications, and areas for future research will be discussed.


Schwerin, M., Michael, P. G., Glaser, D. N., & Farrar, K. L. (2002). A cluster evaluation of Navy quality of life programs. Evaluation and Program Planning, 25(3), 303-312. DOI: 10.1016/S0149-7189(02)00024-1