Call scheduling with CATI
current capabilities and methods
Weeks, M. (1988). Call scheduling with CATI: current capabilities and methods. In RM. Groves, PP. Biemer, LE. Lyberg, JT. Massey, WL. Nicholls, & J. Waksberg (Eds.), Telephone Survey Methodology (pp. 403-420). John Wiley & Sons.
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