The Roles of Lay and Community Health Workers in Health Care Innovation
Kahwati, L., Kane, H., Derzon, J., Stockdale, H., Bir, & A (2016, Jun). The Roles of Lay and Community Health Workers in Health Care Innovation. Poster presented at AcademyHealth Annual Research Meeting 2016, Boston, MA.
The use of CHWs and nonlicensed, lay staff is increasingly common and was integral to many of the innovations. These paid and unpaid staff can reduce professional staff burden and may increase patient and community connectedness with the health care system. Innovations deployed CHWs and nonlicensed staff in many capacities, which, in some cases, caused confusion among staff and patients.