• Article

Keeping patients active and current in a patient portal


Wuerdeman, L., Volk, L., Ferrari, J., Colclough, C., Nelson, E., Wald, J., & Middleton, B. (2005). Keeping patients active and current in a patient portal. AMIA Annual Symposium Proceedings, 1160.


Maintaining current contact information is crucial to the effectiveness of communication via patient portals. Patients who visit a portal infrequently, or whose contact information is not updated, may miss administrative notices or clinical messages from their doctor's office. We invited patients to review and update their contact information via a broadcast e-mail message sent to all patients in the patient portal, Patient Gateway. We report the effectiveness of the broadcast message approach to reaching registered patients