• Presentation

Implementing a Virtual Call Center


Spain, C. J., Heman-Ackah, R. K., Franklin, J. W., & Foster, D. M. (2009, May). Implementing a Virtual Call Center. Presented at IFD&TC 2009, .


The VCC is the incorporation of hardware and software technology to enable telephone interviewing to be conducted from home instead of a traditional centralized call center.