The effect of method of delivery on response to a non-response follow-up
Dimitropoulos, L. L., Campbell, L. N., & Iannacchione, V. G. (2003, May). The effect of method of delivery on response to a non-response follow-up. Presented at American Association for Public Opinion Research 58th Annual Conference, Section on Survey Research Methods, Nashville, TN.
This research seeks to determine whether it is cost-effective to use special delivery methods to increase response during the follow-up phase to amail survey of beneficiaries enrolled in the Medicare Fee-For-Service plan (MFFS) (a.k.a. Original Medicare). The CAHPS (Consumer Assessment ofHealth Plans Study) MFFS Survey is one of three CAHPS surveys of Medicare beneficiaries conducted annually by the Centers for Medicare & Medicaid Services (CMS). The CAHPS surveys fulfill a requirement of the Balanced Budget Act of 1997 to provide information to Medicare beneficiaries on the quality of health services provided through theOriginal Medicare Plan and to compare this information to similar information collected from beneficiaries enrolled in Medicare managed-carehealth plans.