Economic Recession: Effects on Telephone Survey Staffing and Productivity
Jeannis, M., Terry, T. L., & Flicker, L. (2010, May). Economic Recession: Effects on Telephone Survey Staffing and Productivity. Presented at AAPOR 2010, .
The National Bureau of Economic Research defines a recession as follows: it begins when the economy reaches a peak of activity and ends when the economy descends to its trough. It is accompanied by a significant decline in activity spread across the economy and lasts more than a few months, and is evident in production, employment, real income, and other indicators. This paper explores how hiring and retaining skilled telephone interviewers may affect survey organizations that conduct data collection.