Over the last decade, discussion surrounding mental health has become less stigmatized, and more people are seeking help for problems such as anxiety, depression, and post-traumatic stress. Despite this progress, many of these services are not accessible to underserved populations. For Hispanic/Latinx individuals, common barriers to therapy include language, transportation, childcare, and privacy concerns. They’re also faced with beliefs related to self-sufficiency and other cultural barriers faced by many essential workers.
El Futuro, founded in 2004, is a nonprofit organization that addresses mental well-being for underserved Spanish-speaking individuals and families. Based in Durham, North Carolina, El Futuro provides and advances bilingual and culturally informed and congruent behavioral health treatment. The group targets a mostly rural, immigrant population that includes migrant workers and essential workers with a need for mental-health services and many barriers to access. El Futuro helps solve many of the challenges facing minority migrant groups, who often cannot participate in clinical trials or even access treatment.
El Futuro is also a part of RTI’s community. In 2017, our mental health researchers became aware of El Futuro’s work through RTI president and CEO, Dr. Wayne Holden, who had already been working with the organization. El Futuro faced challenges that many community-based organizations experience, which include limited funding for reporting. Consequently, the organization had to limit the number of clients it could accept. RTI partnered with El Futuro to increase its capacity, creating a partnership that led to El Futuro’s expansion into telehealth. As a result, El Futuro has tripled its service capacity, operated throughout the COVID-19 pandemic, and attracted additional funding from various sources. The telehealth program is now a model for similar organizations nationwide.
Health Access Barriers for Migrant and Minority Groups
El Futuro has built a strong reputation with the Latino community and allied partner organizations and treats about 1,600 Latino individuals per year, including almost 600 youth. A large percentage of El Futuro clients have experienced multiple, profound, or chronic traumatic events, such as abuse or neglect, or have been victims of various forms of crime. El Futuro provides outpatient individual, family, and group therapy; case management services; and individual psychiatry. Their services are beneficial to unreached populations regardless of group affiliation.
Besides overcoming language and economic barriers when attending therapy, many Latinos are essential workers and are unable to schedule regular therapy sessions around their jobs. The nature of their job might not allow for immediate travel from work to therapy. Trauma also affects scheduling. It can be difficult to talk about intense experiences and immediately return to work because it takes time to process trauma before continuing the day. RTI worked with El Futuro by tailoring interventions to help individuals overcome these barriers.
A telehealth service closes the access gap for those seeking services who experience barriers. Patients can attend therapy sessions from the comfort of their home without interferences like a work schedule or childcare conflicting with an appointment.
El Futuro began developing its telehealth services, TeleFuturo, with funding provided by RTI. With funding from the National Institutes of Justice, PCORI and other foundations, the service expanded, aimed at serving community members who were victims of crime. RTI Senior Research Psychologist, Dr. Lissette Saavedra, led an initial grant from the National Institutes of Justice supported the launch of the program and an evaluation of its accessibility and results. The pilot study provided a framework for outcome evaluation and identified areas for improvement.
Offering Training Opportunities to Increase El Futuro’s Reach
After serving on El Futuro’s board for several years, Dr. Holden recognized that RTI’s experience in behavioral health interventions and program evaluation could benefit the organization. He saw a need for stronger evaluation and reporting – the behind-the-scenes work that could enable El Futuro to grow and serve more clients. He asked our experts to train El Futuro’s staff in more efficient ways to use electronic medical records and other systems.
This challenge is not unique to El Futuro. Community-based organizations require a substantial amount of staff time for writing and reporting in order to receive grants. If the grant is too small, the level of funding might not justify the work that goes into applying for the grant.
After going through training with RTI, El Futuro’s staff was able to complete quarterly reports from an electronic medical records system in one day instead of five. The new quarterly processing also improved efficiencies in other areas:
- Shorter wait lists and improved same-day access to appointments
- Fewer no-shows, indicating improved client engagement
- Increased revenue and third-party reimbursements
- Reduced staff burnout
