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Focus Areas

Healthcare Quality and Care Experience Measurement

Evaluating the quality and experience of care

Evaluating the quality of healthcare and care experiences is crucial to understanding the impact of new interventions and programs. Understanding healthcare quality and the experiences of care can help improve both. This can be through quality improvement initiatives, quality measure development, performance assessment and benchmarking, provider feedback and incentives, or some combination.  RTI offers deep expertise in quality measurement, policy analysis, applied research, customized technical assistance, and evaluation services. 

The RTI team is experienced in analyzing federal, state, and local policies and programs related to healthcare quality and care experiences. We also have a thorough understanding of care experience measures, such as those used to survey Medicare and Medicaid beneficiaries every year. Our team has experienced researchers and analysts who apply innovative approaches and bring soup-to-nuts competencies – from high-level conceptualization to on-the-ground implementation.

Our Capabilities

We design and deliver customized solutions to help Federal agencies, states and providers with quality and care experience measurement, evaluation, and improvement. RTI can offer providers, payers, survey vendors, agencies and policymakers:

  • Planning—Planning for interventions, including understanding which measures are valid for which outcomes
  • Pilot or demonstration support—Services related to starting, implementing and evaluating pilot or demonstration programs
  • Implementation—Support for quality measure implementation, including support for gathering public comments and expert feedback
  • Policy analysis and evaluation—Understanding policy implications of different kinds of quality or care experience measures